Service for maximum performance – worldwide & reliable
DORNIER offers comprehensive services that go far beyond the sale of machines and systems. With our qualified specialists and installation teams, we are at your side worldwide – from the initial consultation to the long-term support of your machine or system.
Service adds value®
Our partnership in service and support begins with your inquiry
Our service center in Lindau guarantees successful cooperation with technical and electronic customer service, training and spare parts service. This is backed up by a service network with contacts and representatives in all important sales markets. DORNIER has its own branches in the USA, India, China and Turkey.
Service for weaving machines & Composite Systems
Our service ensures the optimal operation of your machines and systems – with maintenance, upgrades, digital support and solutions for maximum efficiency.
Service for film stretching lines & modifications
Our service for film stretching lines ensures efficient production through customized maintenance, modifications and a reliable spare parts service.
Customer portal
DORNIER myDoX®
myDoX® forms the perfect interface between the real and the digital world, based on the latest SAP HANA database technology. But we don't just connect data with other data. We interweave the virtual information of our systems with the strengths of our employees and our personal service.
Our services accompany you every step of the way - from the initial consultation to customized solutions and the perfect performance of your machines and lines
Service highlights
Process support from the start
We support you from planning to installation and commissioning to ensure that every step runs efficiently and smoothly and that your goals are achieved.
Customized configuration
Machines and systems that are precisely tailored to your specific product characteristics. Together, we develop individual solutions for maximum efficiency and quality in your production.
Global on-site service, made in Germany
Our global on-site service “Made in Germany” ensures that your machines and systems are efficiently maintained and optimized worldwide with fast support and a high level of expertise – always with the best German engineering quality.
Service with a lifetime guarantee
Our service with a lifetime guarantee ensures the long-term optimization of your machines and systems. We offer continuous maintenance and fast solutions to minimize downtime and ensure long-term efficiency.
Frequently asked questions
Here you will find answers to the most frequently asked questions about our services. If you require further information, please do not hesitate to contact us. We will be happy to help you!
Product development
To register for the digital order portal, go to https://mydox.com/ and complete the online form. After submitting the form, you will receive a confirmation e-mail in which you must click on the link provided. Once you have confirmed the link, registration is complete and you can use the order portal.
To register an employee for a training course for DORNIER weaving machines, fill in the registration form and indicate the desired course. Once the form has been completed, send it to the relevant office. After successful registration you will receive a confirmation with further information about the training.
DORNIER DoXNet networks weaving machines in one or more halls and provides an overview of the status of all machines via a browser-based dashboard. The software extends DoXWeave with network functions and runs securely on the company's own infrastructure without Internet access. Current A2 and P2 machines as well as models from AT control with Dialog Panel II are supported.